Pyxis

Please describe your company and your position there.

I was the Comercial innovation manager, responsible to develop new opportunities to be in touch with our customers, but having additional information to generate insights to the commercial area. The company is Coca Cola FEMSA, the biggest bottler in the Coca-Cola System

For what projects/services did your company hire Pyxis, and what were your goals?

Was created a specific APP for the customers (mom & pop stores) with image recognition to review the cooler, which products are there, sodas or not, our brand or other and even in the right place. Sending a suggested order to replenish the products and an alert for the sales guy.

How did you select this vendor and what were the deciding factors?

The first approach was redirected by SAP as a good and confident partner. But when was possible to select other partner or evaluate the performance, was a direct selection, because the performance was outstanding, so we only extend the partnership with Pyxis without evaluation or RFP process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main scope was create this bi-directional platform to have interaction between the bottler (Coca-Cola FEMSA) and the customers (mom&pops stores). This includes a web platform, integration with SAP ECC, creation of an Android & iOS APP, and the TensorFlow training algorithm for the image recognition.

How many people from the vendor's team worked with you, and what were their positions?

Was SAP and Pyxis as Front and Back End. Telcel as a Carrier and internal employees to create this result

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After this process, we tried to improve our mom&pop execution store. Increasing our Nielsen qualification. But what we really obtained, was a digital tool decentralized and 24/7 open space to interact with our customers, representing 4.3% increase sales in the traditional market.

Describe their project management style, including communication tools and timeliness.

Was a agile project, structured in 3 different releases. The first release was in 6 months, the other releases were developed in 3 months each. In general terms was a 1-year project. Part time executed in Mexico, development was mainly in Colombia and Uruguay.

What did you find most impressive or unique about this company?

They were business-oriented. They didn't just focus on the project but also tried to help the company. The effectiveness of the recommendations, this is only generated by the deep knowledge. And transparency, during the negotiation and even the project execution.

Are there any areas for improvement or something they could have done differently?

In that moment, will be easier if they have local offices to receive local invoice (in Mexico)

Please describe your company and your position there.

I'm the scrum master of customer DevOps and monitoring 24/7 team

For what projects/services did your company hire Pyxis?

We reached out to Pyxis when we couldn’t handle the scope of growing work. They supported us for the past 5 ears working on multiple major accounts globally. Thanks to their professionalism, dedication and deep technical knowledge the clients were always highly satisfied with the work Pyxis delivered.

How did you select this vendor and what were the deciding factors?

We were already in touch with them for other services

Describe the project in detail and walk through their service package.

Pyxis has accompanied us on several challenges, including platform monitoring and support for several clients, responding to incidents on critical client’s digital products as well as participating on cutting edge technologies projects created from scratch for some of our clients.

How many resources from the vendor's team worked with you, and what were their positions?

20

Can you share any outcomes from the project that demonstrate progress or success?

Pyxis always met client objectives and milestones. The outcomes were on time, within budget and according to the defined scope.

How effective was the workflow between your team and theirs?

Communications worked flawless. The team was available, transparent in their work and approach as well as addressed any issues that came up. They always communicated changes in the resources as well as any project timelines. The team always has a dedicated senior architect who oversees the quality of the work, provides direction to the team and is available for any escalations. That worked for us very well.

What did you find most impressive or unique about this company?

Pyxis team was always reliable, available for any issues and at the same time proactive coming up with the suggestions. They approached every problem thoroughly and took care of it with the highest quality.

Are there any areas for improvement or something they could have done differently?

Not from my point of view. We always worked as one team, had a common goal and communicated transparently. Those elements were introduced from the very beginning and allowed us to scale and grow together.

Please describe your company and your position there.

I was the E-Commerce product owner at a direct sales beauty company. We sell cosmetics through a network of more than 800,000 beauty consultants in Latam.

For what projects/services did your company hire Pyxis, and what were your goals?

With more than 50 years in the market, we had the challenge to redesign the direct sales model using digitalization to adapt to a new profile of our beauty consultants (younger and more digital savvy) and the COVID-19 context where selling door to door became a problem for them.

We decided to build them a B2B2C platform, where each of them would have their own online store and could sell to their customers, receiving a commission of their sales. Our goal was to migrate and increase our sales through this new channel.

How did you select this vendor and what were the deciding factors?

We already worked with Pyxis for the B2C e.commerce platform three years before. They not only proved quality in their developments but also were deeply familiar with the business model, which made easier the onboarding stage of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a design week with a team of Pyxis where we align the project scope and the main features to be developed. From there, we started working pretty quickly and achieve an MVP in less than two months. It was developed in SAP Commerce and the main product features were: a unique link for each consultant with three brands e-commerce, where the consumers could navigate and shop, a payment gateway, a split commission system linked to Mercado Pago, and a connection with all the company commercial, financial, analytics and logistics platforms.

How many people from the vendor's team worked with you, and what were their positions?

The number of team members varied towards the evolution of the project, but we had a solution architect, a team of developers, QA's, and a SWAT team for urgent matters with 24 hours assistance.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the MVP in two months for 9 countries, and in less than a year, we achieved 5% of sales through this channel.

The team was deeply committed to our business and the quality of the product. They also were very flexible during the evolution of the product, as we had changes in scope or in features prioritization. They exceeded the expectations showing commitment and integration with the commercial team of the company.

Describe their project management style, including communication tools and timeliness.

We worked using agile methodologies, having daily meetings, planning sessions, and retrospectives for each sprint. Also, we used Slack and JIRA to communicate as we migrated to virtual work during the pandemic. We had constant communication to be aligned in every stage of the project.

What did you find most impressive or unique about this company?

Pyxis was a company that looks after their employees a lot, and that is reflected in the way they work. They are not only very disciplined in the ways of working and the quality assurance, but also don't hesitate to help in other matters such as emergencies, changes of scope, and also understand the business to make further recommendations.

Are there any areas for improvement or something they could have done differently?

As we were in different countries, the communication in case of emergencies during after-hours was a little bit hard at the beginning, but they quickly suggested building a swat team, a dedicated 24 hours assistance team to help with any issue if happened.

Please describe your company and your position there.

I am a marketing director and all digital channels are within my work area. Prolesa is the main b2b of agricultural inputs in Uruguay and is part of the Conaprole group, it sells more than 7000 sku of the most diverse types that are used in dairy production.

For what projects/services did your company hire Pyxis, and what were your goals?

Prolesa, one of CONAPROLE's companies, has had an ecommerce sales portal on the SAP Hybris platform since January 2018, which was experiencing performance issues that affected the user experience and limited greater use of the channel. The service objectives were:

• Optimize the portal in speed and user experience, with the goal of reducing the size by 70% and load time by 80%.
• Introduce customer behavior and anonymous analytics: Integration with third party tool offering "heat mapping", "customer journey" (sales funnel) markups and review of user sessions.
• Analysis of consistency strategy between institutional Prolesa and Ecommerce: Integration plan between platforms to improve navigability. 
• Analysis of the current SAP Commerce infrastructure in order to validate how optimal it is for current needs.

How did you select this vendor and what were the deciding factors?

The provider was selected for its extensive experience with the hybris platform, a system used by Prolesa for its ecommerce, in addition to the multiple work areas it covers, being a benchmark within the Uruguayan and Latin American markets.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The project sought to improve the performance of the front end having as a framework the following objectives:

• Improve site loading
• Integrate analytics tools
• Improve existing analytics
• Optimize SEO.

Some technologies used in the project:

• Cloudinary: image autoconversion
• Lazy Loading: image loading optimization
• Newrelic: performance monitoring
• FullStory: user session recording
• Google Tag Manager: tag management.

How many people from the vendor's team worked with you, and what were their positions?

The project involved an architect, a developer, a quality control specialist and a project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was executed within the agreed times and with the fulfillment of the established scope, the impact of the work being reflected in the different deliverables. The relationship established with the supplier was more than satisfactory, prioritizing good communication with the PM and the entire team. The adjustments made in the Prolesa online store generated a great impact on the user experience, considerably improving the loading speed as well as the tracking of user data through the implementation of google analytics and fullstory.

Describe their project management style, including communication tools and timeliness.

The style of the PM has been appropriate, with good use of communication and making a report that allowed knowing the progress of the project with precision.

What did you find most impressive or unique about this company?

They have the ability to understand customer needs and set up good communication throughout the project. They're a team of professionals who are trained in various areas, and this allows them to provide multiple solutions.

Are there any areas for improvement or something they could have done differently?

Everything was excellent